Jennifer Romano
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Jennifer Romano — Product Management Visionary

Senior Director of Product Management | Driving SaaS Innovation | Cross-Functional Leader

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Atlanta, GA • Remote

Senior Director of Product Management

HCM and payroll SaaS leader focused on strategy execution, release quality, and customer outcomes.

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About

I lead product strategy and delivery for HCM and payroll platforms. My focus is clear goals, reliable releases, and measurable customer outcomes. I am known for steady leadership through complex change and for partnering closely with Engineering, QA, and Customer teams.

Recent work includes SOC 2 aligned feature flags, dark releases for tax engine updates, and an automated payroll diff tool that catches regressions before merge. I also run a lightweight discovery cadence that keeps problem statements tight and stakeholder alignment strong.

Highlights

Leadership
Led a 25 plus person org across Product, Design, and QA and built a roadmap that balanced new value with debt.
Quality
Drove payroll accuracy initiatives and pre release automation that reduced post release defects about 35 percent year over year.
Delivery
Improved on time release rate from about 65 percent to about 90 percent across four trains by tightening stage gates.
Scale
Introduced feature flags and dark releases and enabled safe canarying for high risk tax changes.

Case studies

Payroll Accuracy Guardrails

Prevented costly posting and voiding mistakes by codifying business rules and UX safeguards for quarter crossing scenarios.

  • Reduced payroll corrections about 28 percent within two releases
  • Cut support tickets related to void and amend flows
  • Raised processor confidence scores in CSAT
PayrollComplianceRisk mitigation

Feature Flag and Dark Release Program

Launched an org wide framework with kill switches, auditability, and SOC 2 controls.

  • Enabled safe pilots for tax engine refactor
  • Reduced rollback incidents
  • Accelerated learning cycles with canary cohorts
PlatformChange managementDevEx

Automated Payroll Diff Testing

Built a utility to compare payroll outputs across branches to catch calculation variances ahead of merge.

  • Flagged regressions before QA cycle
  • Shortened triage time
  • Higher release confidence
QualityDataAutomation

Client Council and Escalation Playbook

Created a structured path from escalation to roadmap, tying severity to decision rights and comms templates.

  • Improved time to acknowledge and time to mitigate
  • Greater alignment across Sales, CS, and Product
CustomerProcess

Experience

Senior Director of Product ManagementApr 2024 to Present
PrismHR and PrismHCM
  • Own strategy and execution for core HCM and payroll
  • Scaled release rituals and KPIs across on time, escaped defects, and NPS
  • Partnered with Sales and CS on escalation playbooks and client councils
Director of Product ManagementJul 2022 to Apr 2024
PrismHR and PrismHCM
  • Introduced discovery cadence and problem statements focused on outcomes
  • Established definition of ready and done and risk reviews for payroll and tax releases
Senior Product Manager, Payroll and HRJun 2020 to Jul 2022
PrismHR and PrismHCM
  • Product owner for payroll and HR experiences used by PEOs and WSEs
  • Delivered improvements to posting, voiding, and tax amendment flows

Skills

Product strategy Roadmapping Metrics and KPIs Discovery and research Release management Change management Stakeholder alignment Payroll and tax compliance Feature flags B2B SaaS Team building

Testimonials

“Jennifer brings clarity and momentum to complex, high risk releases. She balances urgency with a steady hand.”

SVP, Engineering

“Our customers saw the difference within a quarter. Fewer escalations, better delivery, tighter communication.”

VP, Customer Success

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